The Operations Manager is responsible for leading and managing all plant operations to ensure the achievement of business objectives related to safety, quality, delivery, cost, and productivity. This position oversees the effective utilization of human, technical, and financial resources, drives operational excellence, ensures compliance with customer and regulatory requirements, and supports the overall profitability and growth of the plant.

Organizational Structure

Reports To:

Direct Reports:

- Production Manager
- Maintenance Manager

Key Responsibilities

Operations Leadership

- Lead and coordinate all manufacturing operations to achieve business objectives and operational excellence.
- Ensure alignment between operational activities and the plant's strategic goals.
- Drive a culture of accountability, continuous improvement, and high performance across all operational areas.
- Support the Plant Manager in the execution of the annual business plan and operational strategy.

KPI and Financial Performance Management

Manage plant performance to achieve key operational and financial objectives, including:

- Cost of Poor Quality (COPQ) within budget targets
- Internal PPM (IPM) = 0
- Zero late deliveries for mass production and service parts
- IATF 16949 certification maintenance
- Implementation and sustainability of Back to Basics (BtoB) initiatives

Responsibilities include:

- Monitor daily, weekly, and monthly operational KPIs.
- Analyze performance gaps and implement corrective and preventive actions.
- Communicate operational and financial results to Plant Management.
- Ensure continuous focus on profitability, productivity, and cost reduction initiatives.





Strategic Planning and Business Management

- Develop and execute annual operational plans aligned with business objectives.
- Establish long-term strategies to improve operational performance and support plant growth.
- Lead the deployment of corporate objectives throughout all operational departments.
- Evaluate business risks and identify opportunities for operational improvement.

Production and Resource Management

- Ensure adequate allocation of personnel, equipment, materials, and technical resources.
- Review and approve production plans to meet customer demand, budget requirements, and capacity constraints.
- Monitor operational performance and adjust resources as necessary to meet production objectives.
- Drive inventory optimization and efficient resource utilization.

Quality and Customer Satisfaction

- Ensure compliance with customer-specific requirements and applicable quality standards.
- Promote a culture of quality throughout the organization.
- Lead initiatives to reduce quality costs and improve customer satisfaction.
- Support the resolution of customer complaints and the implementation of corrective actions.
- Ensure compliance with IATF 16949 and customer audit requirements.
- Lead the implementation of Lean Manufacturing, Six Sigma,



and operational excellence initiatives.
- Promote the use of PDCA, Root Cause Analysis, and other problem-solving methodologies.
- Identify opportunities to improve productivity, efficiency, quality, and cost performance.
- Support automation, process optimization, and technology improvement projects.

Safety, Environmental, and Regulatory Compliance

- Ensure all operations comply with environmental, health, and safety regulations.
- Promote a safe work environment and reinforce a strong safety culture.
- Ensure compliance with ISO 14001 requirements and corporate EHS policies.
- Maintain compliance with federal, state, and local regulations applicable to manufacturing operations.

Leadership and Talent Development

- Lead, coach, and develop management teams across Operations, Engineering, Production, and Maintenance.
- Foster employee engagement, teamwork, and professional development.
- Ensure succession planning and talent development initiatives are in place.
- Identify training needs and support execution of development plans.
- Review and approve annual Training Needs Analysis (TNA) for direct reports.

Cross-Functional Collaboration

- Coordinate effectively with all support functions to ensure business objectives are achieved.
- Maintain strong relationships with customers, suppliers, corporate leadership, and external stakeholders.
- Promote open communication and collaboration across all departments and Joyson Safety Systems locations.
- Represent the plant during customer visits, audits, and business reviews.

Authority

- Direct and

📌 Operations Manager (Torreón)
🏢 Joyson Safety Systems
📍 Torreón