IS THIS YOU?

Have you ever turned a one-star review into a loyal fan — and then made sure the problem never happened again?

Do you look at a support queue and envision the entire product roadmap?

Then you know the feeling. You move faster than the organization around you, and you are done waiting for permission. At Myner, you don't need permission to run ahead - you have the agency to fly instead.

ABOUT MYNER

Stop waiting. Start growing.
Myner is building the world’s first integral consumer omni-panel: a unified, always‑on stream of what people buy, consume, watch and think. Myner transforms that data into the fuel that powers our Agentic Flywheels for consumer brands — always‑on, continuous loops that both create and validate new product concepts, marketing campaign ideas and more. Legacy market research delivers studies and reports; Myner delivers breakout sales growth. Finally, our founder-CEO has already built and exited a unicorn in this industry and his plans for Myner are even more ambitious. Get yourself ready for explosive growth!

THE ROLE

Build & run the support engine.
You’ll own the support experience for our Myner app across in‑app chat, email, social media, and app‑store reviews, and help the function keep pace as our users, app, and internal tools grow. As part of the role, you will lead our small support team of human and AI support agents, while handling a share of customer conversations and escalations yourself.

WHAT YOU WILL OWN

Lead, coach and support a small team of human agents — mentoring, quality reviews and help on complex cases — while handling a share of conversations and escalations yourself.

Design the workflows that let AI and human agents work together across in‑app chat, email, social media and app‑store reviews.

Monitor AI support quality, find failure patterns, and improve the instructions,



knowledge base and workflows behind every response.

Decide where AI and automation fit and where human judgment and care are needed, with clear escalation paths so users always reach a person when they need one.

Run support processes such as account deletion and payout requests, and keep every reply clear, empathetic, accurate and on‑brand — from a human or an AI agent.

Turn support conversations into actionable insights for product, engineering, marketing and survey teams, and test new features from a support perspective. Partner with product and engineering on a daily basis as the primary voice of the Myner app users.

Keep the knowledge base and customer‑facing information current as features and policies change, and contribute to newsletters and Terms of Service updates.

Specify the support tools and admin features needed to scale, and lead hiring and onboarding as the team grows.

WHAT YOU BRING

2+ years in customer support, including leading or mentoring a small team.

A track record of building or improving support workflows and processes.

Excellent written and spoken English. You communicate clearly and with empathy.

Hands‑on experience using AI tools in support or operations — and the drive to make them work better.

The ability to judge AI responses for accuracy, tone and usefulness, and turn recurring issues into practical fixes.

Comfort balancing hands‑on support with ownership of team performance and the wider support function.





Sound judgment on sensitive or complex cases, and an organized, proactive approach as priorities, tools and processes change.

BONUS POINTS

Experience in a startup or fast‑changing environment.

Experience with rewards, loyalty, fintech or marketplace apps.

Experience supporting US users.

Fluency in additional languages beyond Spanish & English.

NOT A FIT

Prefer following a script over fixing the root cause.

Answer every ticket by hand rather than taking an AI‑first approach.

Prefer managing from a distance over handling conversations yourself.

Measure success by tickets closed instead of problems solved.

TEAMWORK

Team is remote‑first with weekly + as‑needed meetings typically occurring during Central European Time working hours.

Team is small by design to create maximum leverage with loads of AI harnesses that we're always improving.

Focus is on delivery over hours. We care about what you deliver, more than when you work, noting that our app users are all currently based in the US.

Occasional weekend coverage required, but never on‑call.

HOW WE HIRE

4 steps. 3 hours. 2 weeks.
Our process is crisp and concise, built to give you a clear answer fast.

Informational Interview 30 MIN
A direct conversation about the role, the team and what you're looking for. Bring your questions.

Online Assessment 30 MIN
A brief skill and personality assessment that helps us evaluate your fit and guides our next interview.

Team Interview 90 MIN
Work through real problems with the people you will build alongside.

Founder Finale 30 MIN
Meet the founder & CEO. Talk ambition, ownership, culture and Myner's future.

Great candidates complete the entire process within 2 weeks of submitting their resume.

READY TO FLY?

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📌 Customer Support Lead (Centro-Norte)
🏢 Myner
📍 Centro-Norte