Are you experienced in medical scheduling, patient coordination, or healthcare administration? Do you thrive in fast-paced environments and enjoy helping patients receive timely care? We want to meet you!
Position: TPL Scheduler
Location: Remote (Chihuahua, Mexico only)
Schedule: Monday to Friday | 8:00 AM - 5:00 PM Pacific Time
Lunch: 12:00 PM - 1:00 PT
Employment Type: Full-Time
High School Diploma or equivalent required
English Level: Advanced (C1)
What You'll Do
Schedule new patient consultations, follow-up appointments, procedures, and diagnostic services
Coordinate directly with patients, providers, law firms, case managers, and healthcare teams
Manage high-volume scheduling requests while maintaining accuracy and exceptional customer service
Document appointments, patient communications, and scheduling activities within EMR systems such as Epic
Monitor outstanding scheduling needs and ensure timely patient follow-up
Support continuity of care by collaborating with multiple departments
Requirements
1-3 years of experience in Medical Scheduling,
Patient Coordination, Healthcare Administration, or similar healthcare support roles
Strong communication and customer service skills
Excellent organizational and multitasking abilities
Experience handling a high volume of appointments and patient interactions
Knowledge of HIPAA and patient confidentiality standards
Preferred Qualifications
Experience with Epic or other EMR systems
Previous experience supporting Personal Injury (PI) or Third-Party Liability (TPL) patients
Experience coordinating imaging appointments, procedures, or specialty care services
Familiarity with healthcare scheduling workflows and insurance-related processes
What We're Looking For
We are seeking someone who is:
Highly organized and detail-oriented
Patient-focused and reliable
Comfortable working independently and collaboratively
Adaptable in a fast-paced healthcare environment
Passionate about delivering exceptional patient experiences