Descripción de la vacante

At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions.

Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights.

Join us and be part of a dynamic environment where your skills and ideas make a real impact.

Efficio is the world's largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East.

We're a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40 languages – and we're continuing to grow rapidly!

We are recruiting for our new Mexico City Office where you'll be joining a new team.

Consultants based in Mexico City will support clients in North America with opportunity to travel globally.

Our consultants provide versátil support to clients whether it is a rapid assessment, short term savings realisation or embedding in a long-term partnership to deliver lasting and measurable value to clients.

Due to theexpansioninto Latin/South America and projected growth in the US,we currently have an opportunity forahighly motivated ITprofessionalwithstrong technical knowledgeand aproven track record ofworking effectively in the region,understanding,andnavigatingthe culturalenvironment, whilst helping to drive and mature our IT infrastructure and ITsupport inthe region.

The focus of the role is tosupport, improve and maintain the ITsystems and processes that arekeyto the effective operation of Efficio staff in the region and if required, acrossother regions and sites.

Following the structure, policies and process set out by the IT Director and management team.

To ensure the availability and security of all systems supporting the wider organisation as required to support Efficio in line with the IT and business strategy and objectives.

Responsibilities include





Liaising with suppliersto support our technical supply chain in the region

Ownership of key infrastructure (i.e. Airtimeagreements,cloud services,core network)

Respond to and diagnosenetworking issues with either the office network or employee machines

Respond to and diagnose major incidentsand any escalated issues

Lead internal technical projectsthrough its complete lifecycle (inception to delivery)

Ensure and help maintain security of dataand network access

Job Requirements To help deploy and maintain Efficio assets across the network

Provide local and remote ITsupport to user base – as required, where appropriate

Maintain/adhere to policies, standards, and procedures – where appropriate suggest/advise changes/amendments

Maintain Asset Register/Catalogue – ensuring informationiscurrent

Work in line with agreed standards and processes relevant to the role

Develop and improve processes relevant to the role

Ensure work is carried out in line with agreed SLA's To work in accordance with agreed delivery standards and documentation including ISO

Train users in line with introduction of new solutionsandtechnologies

On-board new joiners and off-board leavers

Key Competencies

MS Office 365 suite administration

Microsoft Endpoint Manager/Intune

Azure Active Directory

Azure Services

Share Point Subscription Edition(preferable)

Jira & Confluence (preferable)

Proven working experience in enterprise/professional environment

Engaging,exceptional comms – verbal and written

Excellent Customer Service/Client-facing skills

Strong problem-solving skills – creative,out of the box thinking

Proven troubleshootingexperience–hardware/software issues

Desired experience

IT or Business-relateddegree or equivalent

Relevant technical qualifications

At least5years' relevant experience within a hands-on technical role

Ideally worked within a service delivery environment

Confident hands-on approach to IT Servicesgood communication skills both written and oral

High level of commitment with a flexible, 'can do, will do' approach

Team player

Spanish speaker

#J-

📌 Senior Technical Lead (Tijuana)
🏢 Efficio
📍 Tijuana