About RA Resident Advisor has been a home for electronic music culture since 2001. Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep. Around 7 million people use the web platform every month, with a wider audience across our apps and other channels. Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance. RA is 25 years old, independent, B Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture.
Purpose of the role RA is hiring a Key Accounts Manager in Mexico City to drive growth and manage day-to-day relationships with our most important ticketing partners across Mexico and the Western US. You'll use RA's real-time ticketing, audience and media data to spot which events, clubs, festivals and promoters have momentum, identify where each partnership can grow, and recommend what to do next.
Key responsibilities Drive growth with data
Track ticket sales, sell-through and audience trends across your partners' events to understand what's working in real time
Compare performance across event lifecycles, venues, promoters and cities to identify partners and events with the most potential
Turn insights into recommendations on on-sale timing, marketing and media plans
Feed market intelligence to the North America Revenue Lead and product teams, helping RA build what partners in Mexico and the US need
Compare what works across the two markets and bring useful ideas from one to the other
Own and grow key partnerships
Be the day-to-day contact for key ticketing partners across Mexico and the Western US
Build strong relationships through regular calls, data-led reviews and in-person meetings, including quarterly face-to-face meetings with key partners
Support re-signs with performance data and partnership review decks that demonstrate the value RA delivers
Identify and act on growth and upsell opportunities,



and promptly escalat partnership-critical issues to the North America Revenue Lead
Work alongside Partnerships Managers in Mexico and California to support partners and the scenes they serve
Deliver for partners
Own the onboarding of new partner agreements across ticketing benefits, and track and deliver contractual commitments
Set up and manage service fees, and respond to partner questions on fees and remittances, including MXN remittances
Coordinate on-sale timings, calendar bookings and Queue-it setup for major on-sales
Deliver contracted marketing across advertising and social budgets, mailers, RA Picks and editorial, including pitching for Spanish-language content; measure the results
Keep HubSpot and partnership records accurate, working across Editorial, Social, Ad Ops, Rev Ops, Finance and Support
Build the playbook
Help establish a data-led key accounts process for the wider Partnerships team: what to track, when to act and how to report it
Use your insight to help identify opportunities across Mexico City, Guadalajara, Monterrey, Tulum and Playa del Carmen, and deepen relationships across California, the Pacific Northwest and the wider Western US
We're looking for At least three years' experience in account management or client partnerships, ideally in ticketing, live events, music or hospitality
Confidence working with dashboards and reports, and turning data into decisions and partner recommendations
Fluency in written and spoken Spanish and English
Established relationships in Mexico's club, festival and events scene
Experience managing contractual commitments or complex partner agreements
An organised,



proactive approach and responsiveness to promoter hours around key on-sales
A passion for and understanding of electronic music culture
Nice to have: Experience with a ticketing or events platform, HubSpot or another CRM, analytics or BI tools, or US partners
What we offer you 34 days' annual leave
A commission structure; terms to be confirmed
A transparent internal company culture committed to diversity, equity and inclusion
Involvement in community projects within electronic music
The following benefits are included in RA's job spec template and should be confirmed for Mexico before publication: pension arrangements, wellbeing initiatives, company social events, merchandise discounts and paid volunteering allowance.
More about RA We are independent and we intend to stay that way. 25 years in, RA answers to the culture it came from rather than to outside stakeholders. That is what enables us to make decisions on a long-term basis.
Our staff, contributors and international teams are not observers. They are part of the scenes we cover, and that is what we hire for. Craft first, and then a genuine stake in this music rather than just a job in it.
RA has been B Corp certified since 2024, which holds us to standards on social and environmental impact we would want to meet regardless of the badge.
We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities and sexual orientations.
Our values Electronic music is art
We celebrate the progressive values that underpin electronic music
We advocate for a more inclusive and equitable electronic music community
We honour the past, present and future of electronic music
We use innovation to empower the community
We choose honesty over gain and purpose over profit
We're always front left
Listing details This is a permanent position based in Mexico City. Office working arrangements, salary pay period and commission terms are to be confirmed.
This listing will be open for a minimum of two weeks from the publication date.

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📌 Key Accounts Manager (Mexico & Western US) (Ciudad de México)
🏢 Resident Advisor
📍 Ciudad de México