We're looking for an Application Support Engineer to help the top customers of a fast-growing AI app builder successfully build and scale their apps. The platform lets business owners describe the software they need in plain language and get a working product. You are the person who gets them unstuck, whether that means fixing a bug, advising on architecture, or sorting out an integration.
This is a support role for engineers. You will also build automations so your support workflow can scale to hundreds of customers a day. If you are a strong TypeScript and React engineer who likes talking to customers, moves fast, and cares about getting the details right, this role is a strong fit.
You will be paid in USD (bi-monthly: every 15th and 30th)
~ Observance of Holidays per company guidelines
~100% remote setup so you can work wherever you're most productive
~ Work on a modern stack with AI at the core of the product, across multiple cloud providers and AI models
~ Stay in the role as long as you like, with an open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months

Debug production issues using logs, traces, repros, and minimal test cases
Close tickets at high volume without sacrificing quality or leaving customers half-helped
Support Automation
Automate your support workflow so you can help hundreds of customers a day
Continuously improve how support runs rather than just working the queue
Coordinate with engineering on diagnosis and resolution,



and follow up with clear updates until it is closed
Strong TypeScript and React background
Solid modern web app fundamentals including APIs, authentication, and databases
Proven ability to debug production issues using logs, traces, repros, and minimal test cases
Strong systems and architecture thinking, including scalability, reliability, performance, and security basics
Prior experience in a customer-facing role such as support, sales, or pre-sales
Experience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind
Experience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform
Experience building automations or internal tooling to scale a support function
Experience supporting non-technical or small business customers
If you are an engineer who likes solving real problems for real customers, moves fast, and wants to help build a platform that makes software accessible to non-technical operators, this role gives you the ownership and the direct impact to do your best work.
Video Introduction - Record an video introduction to showcase your communication skills and work experience
# Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
# Executive Interview - Meet with senior leadership to discuss role alignment
# Client Interview - Final interview with the client team you'd be supporting
# Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

📌 Application Support Engineer (Ciudad de México)
🏢 Hire Overseas
📍 Ciudad de México