Technical Account Manager, Enterprise Support LATAM
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Foster trusting relationships with customers, understanding their business needs and technical challenges
Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
Work directly with AWS global engineering and service teams to resolve customer issue.
AWS values diverse experiences. Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.



We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to General 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. We're continuously raising our performance bar as we strive to become Earth's Best Employer. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
~ Experience in English-language communication skills, both written and verbal
~ Bachelor's degree in computer science, engineering, mathematics or equivalent, or 5+ years of technical work experience

Experience with AWS services or other cloud offerings
Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
Experience in a 24x7 operational services or support environment
External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Technical Account Manager, Enterprise Support LATAM (Ciudad de México)
🏢 Amazon Web Services
📍 Ciudad de México