Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.
Key Responsibilities
- Troubleshoot and resolve technical issues related to software, hardware, and networking.
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Guide users through the installation and configuration of software or hardware solutions.
- Document ongoing issues and resolutions in our ticketing system to track progress.
- Work collaboratively with other team members to share insights and solutions.
- Stay updated on the latest technology trends and product information.
Requirements
- Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
- Minimum of two (2)
year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
- Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
- Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
- Customer relationship skills in a call center environment and the ability to collaborate with all business units.
- Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
- Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
- Bilingual (Spanish/English C1).
What We Offer
- Hybrid position
- All legal benefits
- Life Insurance
- Savings fund
- Paid Training
- Grocery vouchers
- Performance bonuses ($)
Apply today and join our team! Job Type: Full-time
Pay: $151,200.00 - $223,200.00 per year
Experience
- Technical support/Help desk: 2 years (Preferred)
Language:
- English (Required)
Location:
- 31115, Las Canteras, Chih. (Preferred)
Work Location: Hybrid remote in 31115, Las Canteras, Chih.
📌 Technical Support Agent Level 2 (Las Canteras)
🏢 DATAMARK
📍 Las Canteras
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