at patrianna , we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
if you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you!

role overview
we are looking for a customer engagement specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
key responsibilities

1. proactive outreach: initiate outbound communications with customers who have shown interest in our products and services.
2. customer conversion: convert potential customers into active members by providing a positive and seamless customer experience , addressing concerns, and guiding them through the onboarding process.
3. product knowledge: develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
4. multi-channel engagement: utilise live chat, emails, and follow-up communications to ensure customer satisfaction,



foster engagement, and encourage long-term retention.
5. cross-team collaboration: work closely with the customer service, crm, operations, and marketing teams to share insights and improve customer conversion and engagement strategies.

what we’re looking for

1. education: bachelor’s degree required.

experience:

1. minimum 2 years in an outbound sales and customer service role.
2. prior experience in the igaming/online casino is essential.
3. at least 6 months of voice/phone call center experience handling us-based accounts.
4. at least 6 months of experience providing email and chat support for us-based accounts.

skills & competencies:

1. excellent written and verbal communication skills with professional email and chat etiquette.
2. passion for customer satisfaction and delivering top-tier support .
3. strong technical aptitude and proficiency in using customer-facing software .
4. familiarity with crm platforms is a plus but not essential.

why join patrianna?

1. be part of an innovative, international team dedicated to delivering best-in-class gaming experiences .
2. enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.
3. work in a fast-growing, forward-thinking industry with exciting career development opportunities.
4. competitive salary and performance-based incentives .

if you’re ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we’d love to hear from you!

#j-18808-ljbffr

📌 Customer engagement specialist (outbound sales & support) (México)
🏢 Patrianna
📍 México