Please only submit resumes in English. Thank you

Please only submit resumes in English. Thank you

MaryRuth's is seeking an iHerb Account Specialist to serve as the dedicated owner of our iHerb business. This role is focused on iHerb and is accountable for driving and monitoring the channel's full performance: sales, listing quality, marketing and advertising, and relationship management. The iHerb Account Specialist should have a strong background in eCommerce and be a hands‑on account manager skilled in both account optimization and building and maintaining strong partnerships with the iHerb team.

Full-time, salaried, remote role. Ideally, this position will work in the US PST (UTC-8:00) time zone. The compensation range for this role is MXN $45,800 to $50,000/month.

Responsibilities

- Own the iHerb sales plan, including revenue, unit, and margin targets, and deliver against them.
- Monitor weekly and monthly performance, identify gaps and opportunities, and act quickly on trends.
- Develop forecasts and communicate performance, risks, and opportunities to MRO leadership.
- Partner with Supply Chain and Operations to ensure inventory availability and avoid out-of-stocks.

Listing Quality and Content

- Ensure all MRO product listings are accurate, complete, and optimized, including titles, imagery, descriptions, claims, and search terms.
- Audit listings regularly for compliance, consistency, and conversion best practices.
- Coordinate with Marketing, Regulatory/Quality, and Creative teams on content updates and new item launches.
- Lead new product setup and launches on iHerb.

Marketing Budget Management





- Manage the iHerb marketing and promotional budget to maximize return on investment.
- Plan and execute promotions, sponsored placements, and on-site marketing opportunities.
- Track spend versus performance, report on ROI, and reallocate investment as needed.
- Recommend and negotiate marketing programs aligned with company and distributor priorities.

Efficiency and Process Improvement

- Identify and implement ways to streamline ordering, reporting, listing management, and communication.
- Build repeatable processes, dashboards, and trackers that give the Retail and International teams clear visibility into iHerb performance.
- Reduce manual work and errors through standardization and better workflows.

Relationship Management

- Build and maintain strong partnerships with key iHerb buyers, category and marketing managers, content and operations teams, and leadership.
- Serve as the primary point of contact between MRO and iHerb.
- Lead regular business reviews and joint business planning with iHerb.
- Represent MRO's brand priorities and advocate for the brand's growth.

Review Monitoring and Customer Feedback

- Monitor customer reviews and ratings on the iHerb website on a regular cadence.
- Flag product quality, labeling, or safety concerns to the appropriate internal teams promptly.




- Identify review trends and share insights with Product, Quality, and Marketing.
- Work with iHerb to address inaccurate or policy-violating reviews where appropriate.

Miscellaneous

- Other responsibilities as assigned.

Travel (<5%) may be required on an as‑needed basis with advance notice provided to the employee.

Qualifications

- Minimum 3-5 years prior professional experience managing iHerb or a comparable e‑commerce retailer or marketplace is required.
- Fluent in written and spoken English.
- Demonstrated ability to manage sales targets, a P&L;, or marketing budgets; able to turn SKU‑level sales data into recommendations.
- Strong analytical skills and proficiency in Excel and LLMs required; proficiency in dashboard creation and data visualization (Tableau, PowerBI, Looker) also required.
- Experience working in a project management tool (Asana, Monday, Trello, etc.) required.
- Comfortable building sales and performance forecasts.
- Experience with listing optimization, SEO, and content best practices.
- Proven ability to build relationships with external partners and work cross‑functionally.
- Highly organized, self‑directed, and comfortable working independently.
- Experience in consumer products, health and wellness, or supplements; familiarity with dietary supplement regulations and claims compliance preferred.
- Experience with promotional planning and trade or marketing spend management idóneo.

Physical Requirements

- Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, inc

📌 iHerb Account Specialist (Ciudad Madero)
🏢 MaryRuth's
📍 Ciudad Madero