Cognizant is hiring a Service Desk Agent to provide front-line and second-line technical support in a hybrid work model, focused on end-user devices, software, networks, and collaboration tools. The role emphasizes AI-driven queue analysis, knowledge base improvements, and secure remote access, with exposure to bioinformatics contexts where applicable.
You will collaborate with infrastructure, application, and security teams, document detailed case histories, and help onboard new tools while
📌 Portuguese-Speaking Service Desk Engineer AI-Driven Support (Jalisco)
🏢 Cognizant
📍 Jalisco
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