We are seeking a Senior Business Analyst to support a long-running insurance policy administration application within a distributed team. You will investigate complex production issues, document requirements and solutions, and support configuration and delivery workflows. Apply to help drive clarity and reliability!Responsibilities Investigate complex functional and production issues and define next actions Triage production incidents for the core team and coordinate resolution steps Document issue understanding and produce solution-focused requirements artifacts Elicit requirements from business users and vendor BAs and confirm acceptance criteria Create epics, features, and user stories in Azure Dev Ops for complex functionality Support configuration activities across rating, UI, error messages, and document prototypes Contribute to and maintain the knowledge repository using MS Office and Share Point Collaborate with business users and the development team to clarify priorities and delivery plans Requirements3+ years of business analysis experience in software delivery Strong investigative skills at systems analyst level Hands-on project experience writing epics, features,



and user stories in Azure Dev Ops Strong requirements elicitation and estimation skills Strong documentation analysis and knowledge transfer documentation skills Proven stakeholder management and cross-team collaboration experience Strong English communication skills (B2 level or higher) for direct client communication Nice to have Insurity experience Property and Casualty domain expertise Experience in requirements and change management Skills in SQLWe offer International projects with top brands Work with general teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the Linked In Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and Linked In EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Senior Business Analyst (Ciudad de México)
🏢 Epam Systems
📍 Ciudad de México