TELUS Digital is seeking a Customer Care SME to support the Operations team, handle knowledge and queue management, and serve as the primary onshore contact for technical escalations. You will collaborate with the onshore technical team to resolve issues and drive customer satisfaction.
The role involves floor support, handling escalations, and applying policy-driven decisions to improve CSR performance, with a focus on delivering high-quality service to our clients.
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📌 Customer Care Specialist - Escalations & Insights (Ciudad de México)
🏢 TELUS Digital India
📍 Ciudad de México
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