We are looking for a proactive and detail-oriented IT Analyst to join our team in León, Guanajuato. In this role, you will maintain the seamless operation of our technological infrastructure, providing hands-on and remote technical support to internal users, troubleshooting hardware and software issues, and acting as a key liaison with our US IT team.

Key Responsibilities
• Technical Support: Provide end-user technical assistance and troubleshooting via phone, email, and in person.
• System Maintenance: Diagnose, install, configure, and upgrade software applications, operating systems, and computer networks.
• Issue Escalation: Resolve day-to-day IT issues and escalate complex technical problems to appropriate support teams.
• Cross-Border Collaboration: Serve as the primary technical liaison between the US IT team and Mexico users.
• Inventory & Asset Management: Maintain inventory control and monitor computing equipment, printers, and telephone lines across all EGC Mexico sites.
• User Training: Educate end-users on how to effectively use software tools and IT applications.
• Vendor Coordination: Interact with external vendors for IT equipment maintenance and replacements.
• Quality & Compliance: Comply with and enforce company Quality Management, Environmental, and Health & Safety standards.
Requirements & Qualifications
• Education: Bachelor’s Degree in Computer Science,



Information Technology, Software Engineering, or a related field.
• Experience: Minimum 1 year of hands-on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.
• Language Skills: Intermediate to Advanced English (written and spoken) is required for daily collaboration with US teams.
• Technical Skills:
o Proficiency in MS Office Suite (Word, Excel, PowerPoint) and ERP software.
o Technical knowledge of networks, server troubleshooting, hardware, and OS deployment.
Key Competencies
• Operational & Problem-Solving: High organization skills, results-driven, strong analytical troubleshooting, and problem-solving mindset.
• Interpersonal & Communication: Excellent verbal and written communication skills, patience, accessibility, and high ethical standards.
• Adaptability: Eager to stay updated on emerging technologies and industry trends to continuously improve IT operations.

-Requerimientos- Educación mínima: Educación media superior - Educación Profesional T
1 año de experiencia
Idiomas: Inglés
Edad: entre 22 y 50 años
Conocimientos: Conocimiento técnico, Hardware, It, Microsoft office, Microsoft powerpoint, Tecnología
Palabras fundamental: tecnologias, la, informacion, it, apoyo, support, soporte, especialista

📌 IT Support (León)
🏢 Production Services Management de Mexico Operations
📍 León