DXC Technology in Mexico City is seeking a Mid-Level Support Analyst – Office 365 to join our IT Support team. You will provide Level 2 support for Microsoft 365 services, bridging L1 and Level 3 specialists and resolving moderately complex incidents to ensure a reliable user experience.
You will investigate incidents across Teams, Exchange Online, SharePoint Online, and OneDrive for Business, perform root cause analysis, monitor service health, assist with account management and permissions,