Service Delivery Leader - F&A; - I2 C
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
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Job Description Develop and manage effective cash application strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.
Work alongside our operational partners within the deductions teams to problem solve, improve metrics and enhance our operational capabilities around customer level deductions.




This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
Maintain clear and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
Triage and elevate system performance issues to third party provider, High Radius. Coordinate with IT team and business users to help solve system defects and system performance issues.
Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP. Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA's and organizational performance metrics.
Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.
Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.
Coordinate with bank and third-party service providers to address and resolve data discrepancies.
Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities.



Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.
Contact point for SOX, PWC, Internal and other third-party audit and compliance teams across the NA Bill to Cash organization.
Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls. Qualifications Bachelors - Accounting
Bachelors - Commerce
Bachelors - Economics
Bachelors - Finance
Masters - Finance Certifications ACCA Qualified Accountant (ACCA) - SEGi University and Colleges SEGi University and Colleges
Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
Certified Investment Management Analyst (CIMA) - Data Trained Data Trained
Microsoft Excel Certification - Normandale Community College Normandale Community College
SAP Certified Application Associate - SAP S/4 HANA for Financial Accounting Associates (SAP S/4 HANA 2020) - SAPSAP Required Skills Accounting
Accounts Receivable (AR)
Accounts Receivable Collection
Client Relations
Collections Management
Data Literacy
Lean Six Sigma (LSS)
Project Management Language English (Required)
Spanish (Required) Job Type
Regular
Master Skill List
F&A; - I2 C
Remote Type
Hybrid
Work Shift
Day Job (Mexico)
Why join Genpact? Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help general enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinke #J-18808-Ljbffr

📌 Service Delivery Leader - F&ac 3 (Guadalajara)
🏢 3502 Servicios Internacionales De Atencion Al Cliente, Limitada
📍 Guadalajara