Reporting to the Director Sales, the Aftermarket Manager is responsible for driving the growth and performance of the aftermarket business by developing and executing customer loyalty initiatives, expanding service capabilities, and enhancing the overall customer experience. The position focuses on increasing service revenue through strategic initiatives, optimizing spare and wear parts inventory, and improving warranty processes to ensure efficiency and customer satisfaction.

Primary Duties

- Lead the development and execution of ESAB’s customer loyalty program, ensuring strong customer engagement, retention, and long-term value creation across the region.
- Drive the expansion and continuous improvement of ARC (Authorized Repair Centers), including identification of new partners, capability development, and performance monitoring to ensure high-quality service delivery.
- Oversee warranty and maintenance operations, ensuring timely resolution, cost control, and alignment with company policies while maintaining a high level of customer satisfaction.
- Develop and implement strategies to achieve exponential growth in service invoicing, identifying new revenue streams and opportunities within the aftermarket business.
- Monitor and optimize spare and wear parts inventory levels, ensuring product availability while balancing cost efficiency and working capital objectives.
- Continuously improving warranty processes to enhance the overall customer experience, reducing turnaround times and increasing transparency and reliability.
- Define and execute service strategies for high-end products, ensuring differentiated support, premium service levels, and alignment with customer expectations.
- Establish and standardize processes (standard work) to drive operational excellence, consistency,



and high performance across the entire aftermarket team.
- Collaborate closely with sales, service, and regional leadership to align aftermarket initiatives with broader business objectives and growth strategies.

Qualifications

- Bachelor’s degree in engineering, Business Administration, Industrial Management, or related field.
- Minimum 6–8 years of experience in the welding, industrial equipment, or heavy manufacturing industry, with significant exposure to aftermarket, service, or commercial operations.
- Demonstrated experience driving aftermarket revenue growth, including service invoicing, spare and wear parts, warranty, and service contracts.
- Proven ability to develop and manage Authorized Repair Center (ARC) or distributor/service partner networks.
- Strong understanding of warranty management, service operations, and customer support processes.
- Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook); experience using ERP or CRM systems preferred.
- Advanced English proficiency (written and verbal); Spanish required for local/regional business environment.
- Strong analytical, problem-solving, and decision-making skills with the ability to interpret financial, operational, and inventory data.
- Ability to collaborate effectively across sales, service, supply chain, and regional leadership teams.
- Experience implementing customer loyalty programs or service transformation initiatives.
- Background in inventory optimization, working capital management, or spare parts forecasting.
- Familiarity with continuous improvement, standard work, or operational excellence frameworks (e.g., Lean, Kaizen).
- Prior leadership or indirect team leadership experience.
- Experience supporting high-end or premium product service strategies.

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📌 Aftermarket Manager (Monterrey)
🏢 Esab
📍 Monterrey