Job Description
About the role:
The HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
Working withinaclustered HRmodelsupportingboth assigned areas and broader team demand, the HR Generalistsupports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.
The role partners closely withother stakeholders in HRto ensureaccurate,timely, and seamless service delivery, whileleveragingdigital HR tools, automation, and AI-enabled content to continuously improve how work gets done.
HR Operations & Employee Lifecycle Management Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience
Resolve Tier 2 employeeand managerqueries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
Execute HR transactions in systems such as Workday, and Service Now with high accuracy and timeliness
Governand generate HR documentation,leveragingstandardized templates andfurther the AI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.
Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.
Applyglobal HR standardsconsistentlyacrosslifecycle activities, ensuringgovernance,complianceand local regulatory alignment.




Enable and guide people leaders to navigate core HR processes using standardized guidance, self-servicechannelsand AI-enabled support, ensuring alignment with global standards while applyingappropriate judgementfor complex or sensitive cases. Employee Experience & Service Excellence Deliver a human-centric experience, balancing digital solutions with personal interaction
Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.
Provide a seamless, consistent experience across all employee and manager interactions
Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.
Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)
Support adoption of self-service tools, HR portals, and AI-driven HR solutions Process Improvement, Automation & Governance Identifyopportunities for process improvement, simplification, and automation
Contribute to HR workflow optimization and continuous improvement initiatives
Support implementation of global process design and standardization
Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.gfor our HRDigital Partner)
Ensure data accuracy, documentation, and compliance across all HR processes Data,



Insights & Digital HR Enablement Ensure data integrity and accuracy across HR systems and reporting
Support reporting, dashboards, and insights to improve operational decision-making
Leverage digital HR tools and analytics to enhance service delivery and efficiency
Identifytrends in queries and processes to inform improvements and proactive solutions Stakeholder Management & Collaboration (One HR) Partner withall partners in our HR operating model, to ensure aligned delivery
May act as a process and systems expert, supporting training and guidance where needed
Collaborate across global teams to deliver consistent and scalable services
Support cross-functional initiatives and contribute to HR transformation programs Key Skills & Capabilities Strong experience in HR Operations / Employee Lifecycle Management
Knowledge of HR Systems (Workday, SAP, Service Now)
Experience handling high-volume query resolution (Tier 1 & Tier 2)
Strong focus on process design, continuous improvement, and automation
Proven ability tooperatein a global, matrixed environment
Strong stakeholder management and communication skills
Ability to use data to drive insights and improvements
Demonstrated human-centric approach with focus on employee experience Experience & Qualifications Experience in HR Shared Services / People Operations/Customer Care
Familiarity with case management systems (Service Now) and Workday
Experience with process improvement, transformation, or automation initiatives
Exposure to general HR processes and compliance requirements
Fluency in English (additionallanguagesadvantageous) Locations
MEX - Santa Fe
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
#J-18808-Ljbffr

📌 Hr Generalist (La Reforma)
🏢 Takeda Pharmaceutical
📍 La Reforma