Senior Project Manager, Delivery Operations

Role summary

The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.

Mission

Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.

Core responsibilities

End-to-end delivery leadership (primary)

- Own full lifecycle delivery of initiatives
- Define delivery strategy, phasing, and sequencing across teams
- Ensure alignment between business goals, process design, and technical delivery
- Drive accountability across all workstreams

Program structuring and governance

- Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths
- Enforce ways of working across teams
- Manage interdependencies across multiple workstreams

Stakeholder and executive management

- Partner with senior stakeholders (Directors, VPs, Execs)
- Drive alignment on scope, priorities, and trade-offs
- Facilitate decision-making and resolve conflicts

Risk, issue, and dependency management

- Proactively identify and manage enterprise-level risks
- Anticipate cross-functional impacts and downstream dependencies
- Drive mitigation strategies and contingency planning

Business readiness and delivery alignment





- Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)
- Track readiness across people, process, and technology

Scope and boundaries

Owns

- End-to-end delivery of process engineering initiatives
- Program structure, governance, and execution model
- Cross-functional alignment and accountability
- Enterprise-level risk and dependency management

Does not own

- Process design authority (owned by Process Engineering)
- Requirements ownership (owned by Business Analysts)
- Technical architecture decisions (owned by Technology teams)
- Final operational sign-off (owned by business and process owners)

Success metrics

- Delivery of initiatives on time and within scope
- Achievement of defined business outcomes and readiness milestones
- Effective management of enterprise risks and dependencies
- Stakeholder and executive confidence in delivery
- Smooth coordination across Ops, Tech, and business teams

Experience and skills

- 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.
- Program and project leadership
- Strategic planning and sequencing
- Advanced stakeholder and executive management
- Risk, dependency, and governance management
- Cross-functional operating model understanding; ability to align business, process, and technology workstreams
- Strong decision facilitation and conflict resolution

Tools

Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).

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📌 Senior Project Manager (México)
🏢 PSL Group
📍 México