Our client, What Jobs Direct, is seeking a highly empathetic and communicative Customer Service Agent to join our team in Zapopan, Jalisco, MX . This hybrid role is designed for individuals who excel at understanding customer needs and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand. The idóneo candidate possesses outstanding interpersonal skills and a genuine desire to help others. This position offers a flexible hybrid arrangement, combining essential in-office collaboration with remote work convenience in Zapopan, Jalisco, MX .

About the Role

Our client, What Jobs Direct, is seeking a highly empathetic and communicative Customer Service Agent to join our team in Zapopan, Jalisco, MX . This hybrid role is designed for individuals who excel at understanding customer needs and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand. The ideal candidate possesses outstanding interpersonal skills and a genuine desire to help others. This position offers a flexible hybrid arrangement, combining essential in-office collaboration with remote work convenience in Zapopan, Jalisco, MX .

Key Responsibilities

- Handle inbound customer inquiries via phone, email, and chat.




- Listen actively to customer concerns and provide effective solutions.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate teams when necessary.
- Provide information on products, services, and company policies.
- Identify opportunities to improve customer satisfaction and service processes.
- Build rapport and establish positive relationships with customers.
- Adhere to service level agreements and performance metrics.
- Contribute to a positive and supportive team environment.

Requirements
- Proven experience in a customer service or call center role.
- Exceptional verbal and written communication skills in Spanish.
- Strong active listening and empathy skills.
- Proficiency with CRM software and standard office applications.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; a college degree is a plus.
- A proactive approach to problem-solving.
- Ability to work effectively in a hybrid environment.
- Must be located in or able to commute to Zapopan, Jalisco, MX .
- A commitment to providing outstanding customer experiences.

Benefits

What Jobs Direct offers a competitive salary, comprehensive health benefits, and a supportive work environment. Our hybrid model in Zapopan, J

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📌 Servicio Al Cliente (Jalisco)
🏢 Ponos Reclutamiento
📍 Jalisco