Are you experienced in medical scheduling, patient coordination, or healthcare administration? Do you thrive in fast-paced environments and enjoy helping patients receive timely care? We want to meet you!
Position: TPL Scheduler
Location: Remote (Chihuahua, Mexico only)
Schedule: Monday to Friday | 8:00 AM - 5:00 PM Pacific Time
Lunch: 12:00 PM - 1:00 PT
Employment Type: Full-Time
High School Diploma or equivalent required
English Level: Advanced (C1)
What You'll Do
- Schedule new patient consultations, follow-up appointments, procedures, and diagnostic services
- Coordinate directly with patients, providers, law firms, case managers, and healthcare teams
- Manage high-volume scheduling requests while maintaining accuracy and exceptional customer service
- Document appointments, patient communications, and scheduling activities within EMR systems such as Epic
- Monitor outstanding scheduling needs and ensure timely patient follow-up
- Support continuity of care by collaborating with multiple departments
Requirements
- 1-3 years of experience in Medical Scheduling,
Patient Coordination, Healthcare Administration, or similar healthcare support roles
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Experience handling a high volume of appointments and patient interactions
- Knowledge of HIPAA and patient confidentiality standards
Preferred Qualifications
- Experience with Epic or other EMR systems
- Previous experience supporting Personal Injury (PI) or Third-Party Liability (TPL) patients
- Experience coordinating imaging appointments, procedures, or specialty care services
- Familiarity with healthcare scheduling workflows and insurance-related processes
What We're Looking For
We are seeking someone who is:
- Highly organized and detail-oriented
- Patient-focused and reliable
- Comfortable working independently and collaboratively
- Adaptable in a fast-paced healthcare environment
- Passionate about delivering exceptional patient experiences