- CRM, EMR/EHR, and Business-System Integrations: Design, build, and maintain integrations with legal practice-management platforms, medical systems, accounting platforms, calendars, and other industry tools.

- Reliable Appointment Scheduling: Own availability checks, booking, rescheduling, cancellations, confirmations, and synchronization across systems. Resolve time-zone issues, duplicate bookings, scheduling conflicts, and failed updates.

- Voice AI Workflows: Connect Twilio and OpenAI conversations to dependable backend actions, including intake, contact creation, scheduling, call transfers, and follow-up.

- Integration Architecture: Build reusable connectors with secure authentication, consistent data mapping, background processing, retries, duplicate prevention, monitoring, and recovery from failures.

- Full-Stack Development: Deliver changes across the frontend, backend, databases, and third-party services. Investigate production problems and implement fixes directly.

- Infrastructure and Reliability: Improve cloud infrastructure, deployments, CI/CD, observability, performance, security, and operating costs.

- Technical Leadership: Work closely with the CTO to translate priorities into practical technical plans. Guide developers, review code, remove blockers, and stay accountable through testing, deployment, and customer use.

Requirements

Must-Have

- Typically 7+ years of professional software engineering experience , with demonstrated ownership of production SaaS systems.

- Experience building frontend applications, backend services, APIs, and relational database systems.

- Proven experience shipping and maintaining multiple production integrations using REST APIs, OAuth 2.0, webhooks, and asynchronous processing.

- Strong understanding of two-way synchronization, rate limits,



token refresh, partial failures, reconciliation, and data consistency.

- Experience with scheduling or transactional workflows where incorrect or duplicate actions have real consequences.

- Practical cloud infrastructure, containerization, CI/CD, logging, monitoring, and incident-response experience.

- Ability to understand an existing codebase quickly, identify root causes, and deliver focused improvements.

- Clear communication, sound technical judgment, and experience leading other engineers while remaining an active individual contributor.

Nice-to-Have

- Twilio voice, real-time audio streaming, OpenAI APIs, and AI tool/function calling.

- Google Calendar, Microsoft Graph, and scheduling-platform integrations.

- Legal platforms such as Clio, MyCase, PracticePanther, or Lawmatics.

- Healthcare integrations such as athenahealth or Office Ally, including familiarity with FHIR/HL7 where applicable.

- Experience engineering systems that handle sensitive patient or client information, including tenant isolation, access controls, audit trails, and secure credential storage.

- Experience navigating vendor approval processes, restricted APIs, sandbox access, and integration partnerships.

System and Work Setup Requirements:

- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.

- Headset/earphone with noise cancellation and webcam at 720p or higher resolution

- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

- Permanent remote work setup

- Competitive starting rate paid in USD

- HMO insurance (PH)

- Paid US holidays

- Paid Vacation and Sick Leaves

Lead Full-Stack Engineer - Voice AI & Integrations MX

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📌 Lead Full-Stack Engineer - Voice Ai & Integrations (Xico)
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📍 Xico