Billing Team Leader - Contract to Invoice

The role

Billing Team Leader - Contract to Invoice

Lloyd’s Register

Model of Work: Office presence required 5 days per week

What we’re looking for

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set‑ups, service order set‑ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What we offer you

The opportunity to work for an organization that has a well‑defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

The role

- Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
- Ensure the team sets up, amends and maintains In‑Service contracts in ByD.
- Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
- Ensure invoicing is processed in accordance with client contracts and country requirements.
- Ensure pre‑billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
- Perform root cause analysis on recurring pre‑billing queries to identify systemic issues causing more queries.
- Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.




- Maintain documentation relating to non‑standard or country‑specific billing processes where deviations from integral standards exist.
- Maintain Country Billing Bibles to support consistent and accurate processes.
- Suggest improvements and work with the Global Process Owner on new process implementations.
- Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
- Maintain client data as necessary.
- Build positive working relationships across departments, including Commercial, Service Delivery, In‑Service Finance, FSD, Product Pricing and Management.
- Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
- Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.

What you bring

- Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
- Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
- Solid knowledge of contract‑to‑invoice processes, including billing, credit notes, service orders and contract management.
- Well‑developed analytical and problem‑solving skills,



with the ability to identify root causes and produce effective solutions.
- Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
- Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time
- Ability to lead, motivate, coach, and develop a productive team.

You are someone who

- Is keen to take accountability and ownership for delivering customer needs
- Is able to manage tasks and prioritize them toward meeting goals
- Is effective at solving problems and making timely decisions
- Is motivated and willing to take initiatives
- Communicates in a structured way and has ability to present technical ideas in user‑friendly language
- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
- Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.
- Be willing to adjust, and prepared to take on new responsibilities
- Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.
- Demonstrate initiative and willingness to take action adjusting your approach when necessary.
- Solid collaboration skills to work with teams across the organisation, with cross‑functional teams as well as internal teams of departments

About us

We are a leading international technical professional service provider and a leader in cla

📌 Billing Team Leader (México)
🏢 Lloyd's Register Group
📍 México