Why You'll Love This RoleBehind every great technology solution is a supply chain that keeps innovation moving.
At Arrow, our Supply Chain Services teams help customers navigate the complexities of today's global supply chains by connecting products, people, and processes through agile, scalable solutions.PositionBusiness Operations Associate IJob DescriptionBehind every great technology solution is a supply chain that keeps innovation moving.
At Arrow, our Supply Chain Services teams help customers navigate the complexities of today's integral supply chains by connecting products, people, and processes through agile, scalable solutions.Whether you're supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you'll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it's needed most.SummaryAt Arrow, we're currently looking for a Business Ops I for our Nogales, Sonora, or Guadalajara offices.
In this position, you'll be part of the Post Production team, which is dedicated to providing exceptional after‐sale support, ensuring that customers continue to receive value through warranty services and advanced levels of service programs.
You'll contribute individually and as part of a team to deliver operational excellence by addressing post‐sale needs, refining product performance, and offering tailored support solutions that enhance customer satisfaction and loyalty.What You'll Be DoingProcesses product returns and information while supporting the warehouse staff and other departments within a high‐volume, fast‐paced working environment.Inputs accurate return information on customer accountsResponds to and processes RMA requests,



including issuing credits to customers.Disposes of or resolves inbound callsProcesses defective and non‐conforming product.Follows up with vendor returns group to expedite returned product with suppliers.Supports warranty services and advanced service programs for customers.Collaborates with sales, engineering, and production teams to ensure comprehensive after‐sale support.VAS / VAS Forecast Order Entry.Other duties as assigned.Job ComplexityHas developed knowledge and skills through formal training and work experience.Works within established procedures with a moderate degree of supervision.Identifies problems and all relevant issues in both straightforward and moderately complex situations, assesses each using standard procedures, and makes sound decisions.Uses judgment and experience to handle escalations and ensure customer satisfaction.What You'll NeedBasic knowledge of product returns, RMAs, or customer service processes is a plus.Familiarity with ERP systems (Oracle preferred).
Knowledge of Microsoft Office tools, especially Excel.Strong communication and teamwork skills.Ability to communicate fluently in English.What's In It For YouAt Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days,



sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundAbout ArrowWe believe new technologies have the power to make life not only different, but better.At Arrow, we're helping make that future possible.
We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real‐world challenges.Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next.
As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.Life at ArrowAt Arrow, we believe innovation starts with people.
We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future.
Because when our people grow, innovation moves forward.Annual Hiring Range/Hourly Rate$16,****** - $19,****** MXN MonthlyLocationMX-JAL-Tlaquepaque, Mexico (Guadalajara office)Time TypeFull timeJob CategoryBusiness SupportEEO StatementPlease be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
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📌 Business Operations Associate L (Heroica Nogales)
🏢 Arrow Electronics
📍 Heroica Nogales