Real-Time Shift Lead: Call Center Performance Coach (Guadalajara)

Real-Time Shift Lead: Call Center Performance Coach (Guadalajara)

07 nov
|
Nielsen Holdings
|
Guadalajara

07 nov

Nielsen Holdings

Guadalajara

Nielsen Holdings Plc is seeking a Shift Lead - Real Time Analyst to oversee on-shift performance of Call Center Agents and optimize throughput across automated dialer systems.
The role focuses on real-time queue management, agent productivity, and meeting daily and project targets through coaching and strategic adjustments.Responsibilities include monitoring performance in real time, reassigning agents across queues, coordinating pre-shift sampling, delivering coaching, and producing End-of-Day#J-*****-Ljbffr

📌 Real-Time Shift Lead: Call Center Performance Coach (Guadalajara)
🏢 Nielsen Holdings
📍 Guadalajara

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