Software Asset Management Analyst The Software Asset Management (SAM) Analyst supports the governance, compliance, optimization, and lifecycle management of the organization's global software assets.
This role follows established processes to help maintain licensing compliance, reduce financial and operational risk, improve data quality, and optimize software spend.
The successful candidate will collaborate with IT, Procurement, Finance, Legal, Security, vendors, and business stakeholders to support software asset activities, audit readiness, entitlement and usage-data accuracy, and process improvements using ServiceNow SAM Pro and related IT Asset Management platforms.
Key Responsibilities Software Asset Lifecycle Management Support software asset lifecycle activities, including request, procurement, deployment, usage tracking, optimization, renewal, and retirement.
Maintain accurate software entitlement, contract, and inventory records.
Assist with software renewal planning and lifecycle-governance activities.
License Compliance hands-on experience preferred.
Understanding of CMDB, software discovery, endpoint management, and asset management processes.
Experience working with procurement, contract, and inventory data.
Analytical Skills Strong analytical and problem-solving capabilities.
Ability to interpret complex datasets and identify trends, risks, and opportunities.
Proficiency in Excel and familiarity with reporting and dashboard tools.
Strong attention to detail and data accuracy.
Communication equivalent experience may be considered.




One to three years of relevant experience in SAM, ITAM, software licensing, procurement operations, IT operations, vendor management, compliance, audit support, or a related analytical area.
Relevant internship or transferable experience may be considered.
Ability to manage assigned priorities in a fast-paced environment while meeting deadlines.
Preferred Qualifications Relevant IAITAM, ServiceNow, or ITIL certification—or interest in pursuing certification.
Familiarity with licensing for one or more major software publishers.
Exposure to software audits, true-up engagements, or compliance reviews.
Experience working in a large or general organization.
Familiarity with software financial management, optimization, and governance concepts.
This role is ideal for a detail-oriented and analytical professional who can help transform software entitlement, usage, contract, and procurement data into useful business insights.
The successful candidate will support efforts to improve compliance, reduce financial and operational risk, strengthen governance, and optimize software spend across the enterprise.
The Analyst will perform assigned software asset management activities using established processes and tools, escalating complex licensing, contractual, compliance, and audit matters to senior team members or appropriate stakeholders.
Success requires analytical ability, attention to detail, collaboration, and the ability to manage assigned work with appropriate guidance.

📌 It Asset Management Analyst (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García