People Matters Senior Specialist Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like The People Matters Senior Specialist is part of Aon Business Services and works under the operational direction of the People Matters Manager.
The role provides consistent, scalable support for defined colleague and manager services across Aon and helps progress high-volume work by leveraging the General Capability Center model.
As part of the People Matters service-delivery team, the role consists of defined performance-management support, absence and wellbeing administration, and policy consultation that falls within Tier 1 and approved Tier 2 scope.
The role uses policies, SOPs, templates, decision tools, service standards, and defined escalation criteria.
This role supports the Latin America region and requires Spanish assess, categorize, prioritize, assign or route each case using aligned triage logic.
Identify matters requiring colleague-record review, a requested exception, individual judgment, a regulated decision or specialist expertise and escalate promptly.
Maintain accurate Ethics Point or approved case-management records, including required fields, related cases, attachments, actions, status and handoff notes.




Monitor assigned work against service levels and follow up on delayed or incomplete activity.
Defined service delivery Policy consultation: locate policies, explain what generally applies, direct colleagues to self-service resources or the correct owner/vendor, and route case-specific decisions or transactions to People Matters COE as defined.
Performance management: support informal and formal coaching through process navigation, templates, draft review for completeness and clarity, delivery confirmation and documentation.
Route PIPs, mutual agreements, termination decisions, disputes, appeals and exceptions to People Matters COE.
Absence and wellbeing: deliver approved Tier 1 and Tier 2 administration, workplace-adjustment and return-to-work support, provider coordination, documentation and routing in line with the established process flow.
ER operational support: complete standardized administrative activities for service delivery, including permitted document retrieval, non-regulatory Ethics Point processing and case-related invoice support.
Escalation and expert partnership Escalate allegations, discrimination or harassment, misconduct, retaliation, workplace violence, litigation, potential illegal activity, organizational change, high-risk performance matters as defined by policy.
Route local-law interpretation, regulatory decisions and policy exceptions to the designated People Matters COE or Legal owner.
Collaborate with People Matters, Legal, Compliance, Security, Health, Safety

📌 People Matters Senior Specialist (México)
🏢 Aon
📍 México