Por qu CompuCom?
CompuCom Systems, Inc.
ofrece servicios administrados de TI de principio a fin para impulsar el lugar de trabajo digital de empresas grandes, medianas y peque as.
Nuestro objetivo es que nuestros clientes puedan enfocarse en lo que realmente importa, mientras nosotros nos encargamos de brindar soluciones tecnol gicas de alta calidad.
En CompuCom buscamos personas que compartan nuestros valores: Actuar como due os del negocio, Hacer siempre lo correcto, Disfrutar lo que hacemos.
The HR Operations Partner II ejecuta y coordina de manera independiente los servicios de HR Operations y Benefits Operations en Norteam rica, incluyendo Estados Unidos, Canad y M xico.
La posici n es responsable de procesos definidos relacionados con el ciclo de vida del empleado, soporte en la administraci n de beneficios, prestaci n de servicios, onboarding, control de transacciones y soporte de cumplimiento, adem s de desempe arse como recurso de Nivel 2 (Tier 2) para consultas de empleados y gerentes.
Esta posici n brinda soporte para garantizar transacciones de Recursos Humanos precisas y oportunas, la ejecuci n de los procesos de onboarding en Norteam rica, la coordinaci n de operaciones de beneficios, la resoluci n de casos de MyHR, los controles de procesos, la elaboraci n de reportes y la documentaci n operativa.
Trabaja en estrecha colaboraci n con HR Operations, Benefits, Payroll, HR Business Partners, Talent Acquisition, proveedores y otras partes interesadas para ofrecer una experiencia de servicio consistente, conforme a las normativas y enfocada en los empleados, impulsando al mismo tiempo la excelencia operativa y la mejora continua.
Modelo de trabajo h brido: 2-3 d as a la semana en la oficina.
Responsabilidades y funciones Ejecutar y coordinar de manera independiente los procesos asignados relacionados con el ciclo de vida del empleado, incluyendo cambios de puesto, actualizaciones de datos de empleados, correcciones de permisos y ausencias, verificaciones de empleo, revisiones de fechas de antig edad, bajas y documentaci n relacionada con Recursos Humanos.
Brindar soporte de Nivel 2 (Tier 2) para consultas de empleados y gerentes a trav s de MyHR, bandejas de entrada compartidas, correo electr nico, tel fono y otros canales de servicio, dando seguimiento a los casos asignados hasta su resoluci n.
Brindar soporte a las operaciones de onboarding en Norteam rica, incluyendo el inicio de procesos de incorporaci n, revisi n de documentos, actualizaciones de sistemas, seguimiento a candidatos y coordinaci n con gerentes, reclutadores y partes interesadas clave.
Desempe arse como recurso capacitado de soporte para onboarding y verificaciones de antecedentes, siguiendo los procedimientos establecidos, protocolos de escalaci n y requisitos de gobernanza.
Procesar, validar y auditar transacciones en Workday y otros sistemas de Recursos Humanos, garantizando la precisi n de los datos, las aprobaciones requeridas, la documentaci n de respaldo y el cumplimiento de los controles establecidos.
Realizar revisiones de calidad de transacciones, conciliaciones, controles peri dicos, actividades de elaboraci n de reportes y resoluci n de problemas, identificando y escalando riesgos recurrentes en los procesos.
Coordinar y brindar soporte a consultas sobre beneficios para empleados y actividades del ciclo de vida relacionadas con beneficios, incluyendo elegibilidad, inscripciones, eventos de vida, reportes, validaci n de datos, coordinaci n con proveedores y soporte operativo, escalando los asuntos especializados o complejos al equipo de Benefits correspondiente.
Brindar soporte a las actividades de cumplimiento operativo, auditor as, requisitos de elaboraci n de reportes y procesos de HR Operations espec ficos de cada pa s, seg n se asignen.
Mantener y mejorar procedimientos operativos est ndar (SOPs), gu as de decisi n, art culos de conocimiento, plantillas, herramientas de seguimiento operativo y documentaci n de procesos.
Identificar oportunidades para estandarizar, simplificar, automatizar y mejorar los procesos de HR Operations y Benefits Operations, as como brindar soporte en las pruebas e implementaci n de soluciones aprobadas.




Brindar soporte para garantizar la continuidad del servicio, la capacitaci n cruzada, la preparaci n para cubrir funciones de respaldo y el intercambio de conocimientos dentro del equipo de HR Operations.
Realizar otras funciones y proyectos estrat gicos seg n sean asignados.
Requisitos Licenciatura en Recursos Humanos, Administraci n de Empresas o un campo relacionado, o una combinaci n equivalente de educaci n y experiencia.
Cuatro (4) a os o m s de experiencia en Recursos Humanos, HR Operations, Shared Services, administraci n de beneficios o un campo relacionado.
Se prefiere experiencia brindando soporte a servicios compartidos de Recursos Humanos (HR Shared Services), administraci n de beneficios, gesti n de casos de servicio al empleado o entornos de HR Operations de alto volumen.
Se prefiere experiencia con procesos de onboarding, transacciones del ciclo de vida del empleado, operaciones de beneficios, controles de procesos, auditor as, elaboraci n de reportes y conciliaci n de datos.
Capacidad demostrada para investigar discrepancias de manera independiente, resolver problemas operativos y escalar asuntos complejos con recomendaciones claras.
Se prefiere experiencia utilizando Workday, herramientas de gesti n de casos de Recursos Humanos, plataformas ATS o tecnolog as de Recursos Humanos comparables.
S lidas habilidades anal ticas, organizativas, de servicio al cliente y de gesti n de partes interesadas.
Capacidad para comunicarse de manera cualificado en ingl s; se prefiere ampliamente el dominio biling e de ingl s y espa ol para una posici n orientada a Norteam rica.
En CompuCom estamos comprometidos con brindar igualdad de oportunidades laborales.
Todos los candidatos calificados ser n considerados para una oportunidad de empleo sin importar su raza, color, religi n, sexo, origen nacional, ciudadan a, estado civil, edad, discapacidad, condici n de veterano protegido, orientaci n sexual o cualquier otra caracter stica protegida por la ley.
---------------------------------------------------------------------------------------------------------------------- Why Compucom?
Compucom Systems, Inc.
provides end-to end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.
To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
The Employee Relations Mexico Labor Compliance Partner is responsible for fostering a fair, respectful, and legally compliant workplace across Mexico operations.
This role partners closely with leaders, HR Business Partners, Legal, and employees to manage employee relations matters, conduct workplace investigations, mitigate labor and compliance risks, and ensure adherence to Mexican labor laws and applicable Official Mexican Standards (NOMs).
The position provides strategic guidance on employee relations issues while maintaining organizational compliance and supporting a positive employee experience.
The HR Operations Partner II independently executes and coordinates HR Operations and Benefits Operations services across North America, including the United States, Canada, and Mexico.
The role owns defined employee lifecycle, benefits administration support, service delivery, onboarding, transaction control, and compliance-support processes and serves as a Tier 2 resource for employee and manager inquiries.
This position supports accurate and timely HR transactions, North America onboarding execution, benefits operations coordination, MyHR case resolution, process controls, reporting, and operational documentation.
The role partners closely with HR Operations, Benefits, Payroll, HR Business Partners, Talent Acquisition, vendors, and other stakeholders to deliver a consistent,



compliant, and employee-focused service experience while driving operational excellence and continuous improvement.
Hybrid work model: 2-3 days a week in the office.
Duties and Responsibilities Independently execute and coordinate assigned employee lifecycle processes, including job changes, employee data updates, time-off corrections, employment verifications, service-date reviews, terminations, and related HR documentation.
Provide Tier 2 support for employee and manager inquiries through MyHR, shared inboxes, email, phone, and other service channels, driving assigned cases through resolution.
Support North America onboarding operations, including onboarding launches, document review, system updates, candidate follow-up, and coordination with managers, recruiters, and key stakeholders.
Serve as a trained onboarding and background screening support resource, following established procedures, escalation protocols, and governance requirements.
Process, validate, and audit transactions within Workday and other HR systems, ensuring data accuracy, required approvals, supporting documentation, and compliance with established controls.
Perform transaction quality reviews, reconciliations, recurring controls, reporting activities, and issue resolution while identifying and escalating recurring process risks.
Coordinate and support employee benefits inquiries and benefits-related lifecycle activities, including eligibility, enrollments, life events, reporting, data validation, vendor coordination, and operational support, while escalating specialized or complex matters to the appropriate Benefits team.
Support operational compliance activities, audits, reporting requirements, and country-specific HR Operations processes as assigned.
Maintain and enhance SOPs, decision guides, knowledge articles, templates, operational trackers, and process documentation.
Identify opportunities to standardize, simplify, automate, and improve HR Operations and Benefits Operations processes and support the testing and implementation of approved solutions.
Support service continuity, cross-training, backup readiness, and knowledge sharing within the HR Operations team.
Perform other duties and strategic projects as assigned.
Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
Four (4) or more years of experience in Human Resources, HR Operations, Shared Services, Benefits Administration, or a related field.
Experience supporting HR Shared Services, Benefits Administration, employee service case management, or high-volume HR Operations environments preferred.
Experience with onboarding, employee lifecycle transactions, benefits operations, process controls, audits, reporting, and data reconciliation preferred.
Demonstrated ability to independently investigate discrepancies, resolve operational issues, and escalate complex matters with clear recommendations.
Experience using Workday, HR case management tools, ATS platforms, or comparable HR technologies preferred.
Strong analytical, organizational, customer service, and stakeholder management skills.
Ability to communicate professionally in English; bilingual English and Spanish strongly preferred for a North America-facing role.
Equal Employment Opportunity CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.
Interviews will be recorded where permitted by law.
Participation and consent to applicable recording requirements are required to continue in the hiring process.
Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

📌 Hr Operations (Xico)
🏢 Compucom
📍 Xico