Operations Guadalajara in person Full time SupportThe point of contact between the system and its users: you review logs, handle incidents, prioritize with judgment and, when needed, step into the code.
It is a broad entry point to grow inside the technical team.The roleTriage incoming tickets: classify, respond, elevateSupport users in critical moments with a professional and empathetic toneRead alerts, logs and deployment events to understand where an incident comes fromFix simple bugs directly in the code, with the technical team alongside youMust haveJudgment to prioritize incidents by their real impactTechnical curiosity about how systems work insideWillingness to admit what you don't know and follow upWhat you don't needAn advanced technical backgroundCoding from day oneWhat working here is likeWhat you build goes into products that operate real organizations.
You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.
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📌 Product Monitoring And Support (Jalisco)
🏢 Nuvnext
📍 Jalisco