Service Now Developer – Remote (Mexico)

We are seeking an experienced and highly skilled Service Now Developer with 6+ years of overall IT experience and strong hands‑on expertise in the Service Now platform to join a long‑term project with Tech Mahindra . This role is idóneo for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Key Responsibilities:

- Design, develop, and maintain solutions on the Service Now platform .

- Develop and customize functionality using Java Script, Glide scripting, Script Includes, and Scheduled Jobs .

- Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.

- Troubleshoot issues across Service Now content pipelines and identify root causes across system components.

- Collaborate with cross‑functional and distributed teams in Agile/Scrum environments .

- Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Technical Skills Required:
- 6–10 years of total experience in software or platform development.

- 5+ years of hands‑on experience with Service Now (Tech Leads) or 5–7 years (Mid-level).

- Strong proficiency in Java Script .

- Solid experience with Glide scripting, Script Includes, and Scheduled Jobs .





- Experience with Service Now integrations (REST/SOAP) .

- Strong platform troubleshooting and debugging skills.

- Advanced English for professional communication

Nice to Have / Preferred Skills:
- Experience with Service Portal and UI Builder .

- Knowledge of Virtual Agent, Now Assist, AI or Gen AI (for AI Experiences).

- Hands‑on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).

- Background in AI/ML (required only for AI/ML‑focused profiles).

- Experience working on large‑scale, enterprise Service Now implementations

Soft Skills:
- Strong communication skills.

- Leadership and proactive mindset.

- Empathy and teamwork.

- Problem‑solving and analytical thinking.

Location & Schedule:
- Location: Remote (Mexico)

- Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Qualifications:
- Bachelor’s degree or higher in Computer Science, IT, or a related field.

- Advanced English (spoken and written).

- Strong commitment and ability to work independently in remote environments.

How to Apply:

Please send your resume in English (without letterhead) , highlighting your experience with Service Now development , Java Script, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects .

📌 Servicenow Developer 2709 (México)
🏢 Xideral
📍 México