Patient Care Coordinator

Location: On-site in Merida

Schedule: Days: Monday through Friday Hours: 8:00 AM – 5:00 PM Pacific Time

Language Requirement: Advanced English

Education Requirement: High School Diploma or Equivalent Required

ROLE OVERVIEW The Patient Care Coordinator (PCC) supports the daily operations of the Personal Injury and Third-Party Liability (TPL) department by coordinating patient care activities, managing administrative processes, and ensuring continuity of care throughout the treatment lifecycle. This role serves as a liaison between patients, law firms, providers, and internal departments while helping maintain accurate documentation and efficient case progression.

KEY RESPONSIBILITIES Patient Case Coordination

- Follow up on patient cases, appointments, referrals, and treatment plans.
- Manage scheduling activities and patient communications through Epic.
- Coordinate with patients, providers, law firms, and internal teams.
- Maintain accurate records, documentation, and medical information.
- Support personal injury (PI) and TPL case workflows.
- Monitor tasks, follow up on outstanding requests, and ensure timely resolution.
- Ensure HIPAA compliance and patient confidentiality standards.

REQUIREMENTS Must Have:

- 1-3 years of experience in Healthcare Administration, Patient Coordination,



Medical Office Support, or a related healthcare role.
- Strong attention to detail, particularly when handling medical records and legal-related documentation.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to prioritize responsibilities and manage multiple deadlines effectively.
- Strong documentation and administrative support skills.
- Ability to work independently while collaborating with cross-functional teams.
- Comfort working in a fast-paced, team-oriented healthcare environment.
- Ability to maintain confidentiality and professionalism when handling sensitive information.
- Ability to work on-site at a designated Solvo office during scheduled working hours.

#C2HC26

Job Type: Full-time

Application Question(s):

- ¿Tienes inglés conversacional competente/avanzado?
- ¿Has coordinado o programado citas médicas directamente con pacientes y proveedores en empresas BPO/US?
- ¿Has manejado registros médicos o documentación de pacientes cumpliendo con normas de confidencialidad (HIPAA)?
- ¿Has trabajado utilizando Epic u otro sistema EMR/EHR?
- ¿Puedes trabajar presencial en Merida? Esto es Indispensable

Work Location: In person

📌 Patient Care Coordinator (Mérida)
🏢 SOLVO GLOBAL
📍 Mérida