Clinician Onboarding Specialist
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client
Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role
We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication

Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling,



and platform navigation

Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform

Answer questions live and handle a range of technical and process-related inquiries with composure

Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication

Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response

Escalate complex or clinical questions to the appropriate internal team member

Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)

Healthcare experience, ideally in behavioral health, therapy, or clinical support





Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus

Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation

Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred

Strong energy and presence on live video calls, able to keep a large group engaged across an extended session

Proficient with Google Workspace, Notion, Airtable, and similar productivity tools

Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting

Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform

Familiarity with Tebra or similar behavioral health EHR platforms

Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

100% remote setup so you can work wherever you're most productive

This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work

Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

Compensation paid in USD

Paid bi-monthly on the 15th and 30th

Paid Time Off according to company policy

Holidays observed according to company guidelines

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📌 Clinician Onboarding Specialist (Bbs925) (Heroica Puebla de Zaragoza)
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