Sezzle is seeking a Manager, Tier 2 Support to lead a high-IQ, high-EQ team that resolves escalations beyond frontline support. You’ll drive fast, accurate resolutions and document decisions for auditors and partners.
The role emphasizes collaboration with Product, Risk, Payments, and Trust & Safety to reduce escalations and improve processes. You’ll leverage AI tools and data insights to optimize workflows, ensure regulatory compliance, and deliver superior shopper experiences in a rapidly