ABB is seeking an experienced leader to build and scale a general Customer Contact Center within its Robotics division. You will lead a distributed team across regions, driving higher-value customer engagement and end-to-end experience improvements.
The role emphasizes cross-functional collaboration, change leadership and leveraging data, automation and AI to enhance service quality and efficiency. Hybrid work model offered.
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📌 Global Contact Center Leader — AI-Driven Transformation (Ciudad de México)
🏢 ABB
📍 Ciudad de México
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