We are looking for a Customer Success Manager Specialist (PMO) at G-General! We are seeking a professional capable of guaranteeing the proper execution, tracking, and control of strategic projects using management methodologies that optimise resources and mitigate risks.
What you will do with us: Lead the client onboarding process, managing official CSM Cross Border documentation, meeting minutes, and communication through Monday.com.
Be responsible for the design and implementation of RACIs, WoWs, and flowcharts.
Ensure the tracking and fulfilment (>90%) of project schedules across company-wide transversal projects.
Document shared processes with the operations team, validating systems, quotes, and SOPs.
The profile we are looking for: Completed Bachelor's degree or Engineering degree.
3 years of proven experience in project management and customer service.
Fully bilingual in English and Spanish.
US Visa is mandatory (SENTRI is highly preferred) with availability to travel to all company sites.
Advanced proficiency in CRM software, Monday Work, Google Sheets, and Microsoft Office.