Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role
Who We Are:
Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

We are a globally distributed team with team members across the US, Mexico, and beyond. This is a fully remote position based in Mexico. Candidates must be legally authorized to work in Mexico.

What You'll Do:
Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent US-based clients,



negotiating payment plans, and documenting all interactions. You will engage with US-based customers via phone and email, primarily during US Central/Eastern business hours.

Key Responsibilities:

Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution — communications conducted primarily in English

Investigate and resolve customer contract, billing, and payment inquiries

Execute collections strategies in alignment with company policies and broader financial objectives

Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies

Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking

Proactively communicate account-level risks and insights to management to support informed decision-making

Generate and analyze collections reports to evaluate performance trends and progress against established targets

Work collaboratively with team members to meet individual and departmental performance targets

Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English

Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones

Who You Are:
As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities.



You are comfortable working independently in a remote environment and communicating fluently in English with US-based customers and colleagues.

Proven experience as a Collections Specialist or in a similar role

Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients

Strong negotiation and communication skills

Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours

Ability to work independently and collaboratively within a remote team environment

Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus

Reliable high-speed internet connection required

Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required

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Our Culture
At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in general impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details

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Equal Opportunity & Accommodations
At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please

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📌 Collections Specialist (Heroica Puebla de Zaragoza)
🏢 NGP VAN
📍 Heroica Puebla de Zaragoza