Who are we? SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
What you will do: Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company
Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking
Process around 80 tickets per day while maintaining high quality standards
Follow internal procedures and SOPs
Collaborate with internal teams and Team Leads to ensure efficient issue resolution
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
What you need to succeed in this role: Excellent Spanish and English (C1 or higher), both written and spoken
At least 12 months of experience in customer support
Hands-on experience with Freshdesk




Strong attention to detail and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits: Schedule: Mon-Fri, 11:00-19:00 (Kyiv time, UTC+2)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

#J-18808-Ljbffr

📌 (fluent English & Spanish)Customer Support Consultant, (Remote)
🏢 SupportYourApp
📍 Ejido de la Finca