Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The adecuado candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

About the Role
Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude,



and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

Key Responsibilities

Serve as the primary point of contact for customer inquiries and provide exceptional support via phone, email, and chat.

Manage and process customer orders, ensuring accuracy and timely fulfillment.

Coordinate with sales representatives and technical support teams to resolve customer issues and requests.

Maintain customer records and update CRM system with relevant information.

Assist in preparing quotes and proposals as needed.

Follow up with customers to ensure satisfaction with products and services.

Identify opportunities to upsell or cross-sell based on customer interactions.

Contribute to improving customer service processes and efficiency.

Handle customer complaints and escalations professionally and effectively.

Provide administrative support to the commercial team as required.

Requirements

High school diploma or equivalent required; Associate's or Bachelor's degree in Business or a related field is a plus.

Proven experience

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📌 Analista De Mercadotecnia Y Eventos – Soporte Comercial (Heroica Puebla de Zaragoza)
🏢 Hooman
📍 Heroica Puebla de Zaragoza