Call Center Team Lead - Customer Service & Quality (Centro-Norte)

Call Center Team Lead - Customer Service & Quality (Centro-Norte)

07 nov
|
Redial Bpo
|
Centro-Norte

07 nov

Redial Bpo

Centro-Norte

Redial BPO in Mexicali, Baja California, is seeking a Customer Service Supervisor to lead a call center team on-site. The role focuses on performance, quality, and client satisfaction, guiding daily operations and coaching staff to excellence.
Responsibilities include weekly productivity reporting, handling escalations, onboarding and training, calibration sessions, and conducting candidate interviews for the supervised line of business. English B2 and experience in call centers are required.

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📌 Call Center Team Lead - Customer Service & Quality (Centro-Norte)
🏢 Redial Bpo
📍 Centro-Norte

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