CNX is seeking a Team Leader, Operations in Mexico City to supervise a group of call center associates and drive performance through coaching and accountability.
You will monitor attendance, coach for improvements, and ensure KPIs and contractual targets are met while maintaining effective communication and escalation handling. This role requires a adaptable schedule and strong leadership.
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📌 Operations Team Lead - Call Center Coaching & KPIs (Ciudad de México)
🏢 CNX
📍 Ciudad de México
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