OVERVIEW
Join the Team!

Important: This position is only for Aguascalientes, Mexico.

Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes.

Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES
What will you do in this role?

Provide personalized, high-quality customer service in English and Spanish.

Actively listen to customers and resolve inquiries with empathy and professionalism.

Provide clear and accurate information while supporting customer needs.

Focus on delivering a positive customer experience from the first interaction.

Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS
What are we looking for?

English proficiency: B2+ / C1 (spoken and written).

Completed high school diploma.

Strong communication and customer service skills.

Problem-solving skills and attention to detail.

Basic knowledge of MS Office and internet tools.





Ability to type at least 25 words per minute with 90% accuracy.

Customer service or Call Center experience is preferred.

Availability to work 100% Home Office with versátil/rotating schedules. And visit site office on Aguascalientes City when needed.

Must be 18 years or older.

Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

Must reside in Puebla.

WHAT WE OFFER

Hourly pay: MXN $75 per hour + performance bonus (up to 4k).

100% paid training from day one.

Statutory benefits.

Career growth and professional development opportunities.

Free access to our University and Coursera.

Support and guidance from our Care Coaches.

Employee referral bonus program.

Collaborative and multicultural work environment.

VIRTUAL INTERVIEW REQUIREMENT
Candidates participating in the recruitment process are required to turn on their camera during the interview.

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📌 Bilingual Customer Service - Aguascalientes, MX (Heroica Puebla de Zaragoza)
🏢 Qualfon Philippines
📍 Heroica Puebla de Zaragoza