SupportYourApp is seeking a Customer Support Consultant to deliver high‑quality email support for a Spanish tires retailer using Freshdesk. You will manage orders, changes, proofs of payment, tracking, and reimbursements while upholding security and processes.
You will collaborate with internal teams to ensure timely resolution and KPI achievement in a multilingual, remote setting. The role requires fluent Spanish and English (C1+), 12+ months in customer support, Freshdesk experience, and a