If you’re looking for a career where you can make a real impression, join our Global Capability Network and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
Enterprise Learning Lead
Role purpose
Design end-to-end learning solutions across the organisation for multiple business verticals in Global Capability Network, Mexico. You’ll use strong influencing and stakeholder management skills to drive complex learning assignments and deliver key strategic priorities that help achieve Enterprise Learning goals for the site.
What'll you do
Partner with HSBC business leadership, Enterprise Learning, HR and global functions to define and implement sustainable strategic learning initiatives aligned to business strategy and HR/People priorities
Design, develop and deliver end-to-end learning solutions that build leadership and behavioural capabilities and support business outcomes
Lead data analysis to build an advanced understanding of learning consumption and measurable impact and provide reporting to relevant stakeholders
Track learner compliance with mandatory and recommended learning requirements including onboarding training
Ensure HSBC policies, programmes and guidelines are followed and manage exemptions and exceptions when required
Provide functional expertise to identify, research and resolve complex problems
Independently execute and operationalise development programmes and processes
Use learning measurement and analytics to assess efficiency and effectiveness ensuring key learning metrics are measured, published and used in decision making
Ensure practices and procedures are followed and training materials remain compliant with HSBC and regulatory standards




Monitor learner progress to achieve required proficiency in line with desired results
Drive strategic learning initiatives that streamline processes management information (MI) and reporting to support audit preparedness
Act as a performance improvement consultant by analysing needs, shaping solutions and executing strategies to build leadership capability across roles
Develop and sustain a high-touch learning culture and enable a consistent approach to development
Manage L&TD; investment through planning budgeting forecasting and vendor management
Oversee delivery of learning and capability development programmes through collaboration with Technical Learning Teams
What you'll need to succeed
A degree in any discipline with 4-5 years of experience in Learning and Talent Development with a strong track record of establishing credibility and delivering results
Experience managing processes and practices in a matrix environment
Ability to make rational decisions and navigate complex scenarios with minimal guidance or supervision
Exposure to programme design and content development
Proven project and change management experience with a strong focus on delivery
Strong focus on internal staff development and driving process efficiencies
Senior stakeholder engagement skills including influencing and conflict resolution
Strong communication skills including the confidence to deliver or develop presentations and proposals




Experience working in fast paced environments with a solution-focused mindset and the ability to balance quality with a practical MVP ‘good enough’ approach
A demonstrable passion and personal commitment to supporting colleague mindfulness awareness education and practice with a continuous improvement mindset
Strong team leadership skills with the ability to help teams form bond and deliver at pace including creatively sourcing resources to meet priority needs
You’ll achieve more when you join HSBC!
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, versátil working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Enterprise Learning Lead (Reynosa)
🏢 HSBC Global Services
📍 Reynosa