The Bilingual Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience. Provide world-class customer experience via inbound and outbound calls. Coordinate communication between customers, delivery teams, stores and/or warehouses. Meet customer service KPIs targets. Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment. English Level C1 mandatory. High School Diploma or equivalent required (Bachelor's degree preferred). 2 years of contact center experience (knowledge in retail is a plus). Customer Service and/or direct call handling experience. Excellent MS Office proficiency (Excel, Word, and Outlook). Flexibility to work standard work shift (9 hours) between 6 AM – 10 PM (operational hours) and have flexibility to work holidays and weekends. Ability to be 100% in-office. At Maersk,





we offer
exciting integral career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. Please consider that as per country regulations due to foreigners' employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

📌 Bilingual Call Center Agent (Veracruz)
🏢 Maersk
📍 Veracruz