Peek is the operating system powering the experiences industry
- from museums and attractions to tours and activities. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. This full-time role is entirely remote and will report to a Team Lead in the United States.
ResponsibilitiesFollow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.
Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
Meet monthly Items per month, CSat and QA minimums and develop consistent performance.
Ability to work 5 consecutive days (possible schedule to include weekend day)Excellent English written, oral,



and interpersonal communication skills (minimum 50 WPM on typing exam)Natural enthusiasm for helping people solve technical problemsPatience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.
Nice to havesSpanish language fluencyInterest in the travel/tourism industryExperience working within Zendesk or other support toolingExperience working with Salesforce, JIRA, Slack, and/or G-SuiteCompensation$** MXP gross monthly salaryHealth Coverage through AllianzOur Customer Support team is available during the following hours: Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.

📌 Technical Support Analyst (Veracruz)
🏢 PEEK
📍 Veracruz