Job Description
Summary #LI-HybridLocation: Mexico City, Insurgentes Contract Type: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

The Associate Director, Marketing Program Governance (MPG), is responsible for leading and growing the NOCC-based MPG team that supports US Marketing Operations. This role oversees operational delivery, talent development, resource planning, stakeholder engagement, and continuous improvement initiatives across the MPG portfolio. As a senior people leader, the Associate Director serves as the primary NOCC leader for MPG operations, ensuring the team is positioned to provide high-quality, scalable, and compliant support while driving operational excellence and business outcomes. The role partners closely with US MPG leadership and cross-functional stakeholders to align priorities, optimize service delivery, build organizational capabilities, and support the expansion of MPG services within the NOCC model.

Team Leadership & Capability Building

Lead, coach, and develop a high-performing team supporting Marketing Program Governance activities. Establish team priorities, performance expectations, and development plans aligned with organizational goals, including succession planning and employee engagement. Foster a culture of accountability, collaboration, continuous learning, and operational excellence. Build and scale MPG capabilities within NOCC to support evolving business needs and strategic objectives.

Operational Leadership

Oversee day-to-day delivery of MPG services and operational support activities. Manage workload distribution, resource planning, capacity management, and delivery performance.



Monitor operational metrics to assess delivery performance, efficiency, quality, and stakeholder satisfaction.

Stakeholder Partnership

Serve as the primary NOCC leadership contact for MPG operational activities. Partner closely with US MPG leaders to align priorities, staffing needs, and strategic objectives. Build strong working relationships across Marketing, Marketing Operations, Marketing Technology (MarTech), Studio Operations, Regulatory, Compliance, Legal, Privacy, Medical, and Commercial teams. Facilitate effective communication between US and NOCC teams to ensure transparency, alignment, and successful execution.

Marketing Program Governance & Content Approval Excellence

Lead cross-functional governance to enable compliant marketing programs, channel capabilities, and technology. Apply enterprise execution requirements consistently across digital and channel marketing, balancing compliance, quality, speed, and business needs. Translate technical, regulatory, and operational requirements into practical guidance and decision frameworks for the NOCC MPG team and business partners. Simplify and standardize content approval and digital engagement using Agile practices, defining requirements, process inputs and outputs, stakeholder roles, technical specifications, testing, and deployment readiness. Oversee the Material Approval Process and related systems and workflows before, during,



and after review to improve effectiveness, consistency, and compliance. Maintain centralized channel requirements, content standards, process maps, playbooks, standard operating procedures (SOPs), working-practice documents, system instructions, and quick-reference guides.

Continuous Improvement & Transformation

Lead continuous-improvement initiatives to streamline MPG processes, strengthen operating models, and enhance service delivery. Support implementation of new technologies, automation opportunities, and AI-enabled solutions that improve operational efficiency. Promote adoption of best practices through training materials and knowledge management.

Risk Management & Quality Oversight

Ensure operational processes are executed in accordance with Novartis standards, policies, and governance requirements. Identify risks, issues, and operational challenges and lead appropriate mitigation strategies. Maintain quality, consistency, and documentation standards across team deliverables. Partner with relevant functions on internal and external audits, inquiries, remediation, and inspection readiness.

Required Experience

- Bachelor’s degree or equivalent experience required; concentration in Business, Marketing, Digital Media, Communications, Computer Science, Engineering, or a related field preferred.
- 8+ years of experience in Marketing Operations, Program Management, Governance, Shared Services, or related business functions.
- 3+ years of people leadership experience managing managers and/or professional teams.
- Proven experience leading integral or offshore operational teams.
- Experience working within complex, matrixed organizations.
- Demonstrated

📌 Associate Director, Marketing Program Governance (Ciudad de México)
🏢 MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de
📍 Ciudad de México