Concentrix in Mexico City Downtown is seeking a Sr. Quality Evaluator to monitor and evaluate inbound and outbound calls, emails and chats for accuracy and adherence to established quality standards. This role supports in output assessment and program performance improvements.
You will participate in calibration sessions with Quality staff, Delivery teams, and clients to ensure scoring consistency and best practices, and report results to stakeholders for continuous improvement.
📌 Senior Quality Evaluator: Elevate Customer Experience (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México
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