Career Opportunities: Track Lead - XenDesktop, Citrix Machine Creation Services (MCS) (187238)

The Track Lead for Support & Operations plays a critical role in managing and enhancing operational processes within the organization. This position focuses on continuous improvement, effective problem-solving, and ensuring that client SLAs are met. The Track Lead will empower teams through strong leadership and communication, driving innovation and operational excellence.

Key Responsibilities

- 1. Optimize Operational Workflows By Leveraging Citrix Xendesktop And Provisioning Services (Pvs) To Enhance Management Reporting, Streamline Information Flow, And Support Organizational Planning.
- 2. Assess Client Requirements And Ensure The Support Team Consistently Meets And Exceeds Client Expectations Through Effective Management Of Citrix Environments.
- 3. Lead And Mentor The Project Team, Fostering Transparent Communication About Project Goals And The Effective Use Of Citrix Technologies.
- 4.



Drive Innovation By Implementing New Ideas And Processes Using Citrix Mcs, Contributing To Overall Organizational Progress And Efficiency.
- 5. Develop Tailored Solutions That Align With Customer Needs, Utilizing Citrix Xendesktop Capabilities To Achieve Desired Business Outcomes.

Skill Requirements

- 1. Proficient In Citrix Xendesktop, Provisioning Services (Pvs), And Machine Creation Services (Mcs)
- 2. Strong Understanding Of Operational Management And Improvement Methodologies
- 3. Excellent Problem-Solving Abilities And Client Management Skills
- 4. Proven Leadership Skills With The Ability To Mentor And Guide Teams Effectively

Other Requirements

- 1. Citrix Certified Associate � Virtualization (Cca-V) (Optional But Valuable)
- 2. Itil Foundation Certification (Optional But Valuable)

📌 Track Lead (México)
🏢 HCL Technologies
📍 México