Job Description

Summary #LI-HybridLocation: Mexico City, Insurgentes Contract Type: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.
The Associate Director, Marketing Program Governance (MPG), is responsible for leading and growing the NOCC-based MPG team that supports US Marketing Operations. This role oversees operational delivery, talent development, resource planning, stakeholder engagement, and continuous improvement initiatives across the MPG portfolio. As a senior people leader, the Associate Director serves as the primary NOCC leader for MPG operations, ensuring the team is positioned to provide high-quality, scalable, and compliant support while driving operational excellence and business outcomes. Lead, coach, and develop a high-performing team supporting Marketing Program Governance activities. Establish team priorities, performance expectations, and development plans aligned with organizational goals, including succession planning and employee engagement. Manage workload distribution, resource planning, capacity management, and delivery performance. Monitor operational metrics to assess delivery performance, efficiency, quality, and stakeholder satisfaction.
Build strong working relationships across Marketing, Marketing Operations, Marketing Technology (MarTech), Studio Operations, Regulatory, Compliance, Legal, Privacy, Medical, and Commercial teams. Marketing Program Governance & Content Approval Excellence
Lead cross-functional governance to enable compliant marketing programs, channel capabilities, and technology.



Apply enterprise execution requirements consistently across digital and channel marketing, balancing compliance, quality, speed, and business needs. Simplify and standardize content approval and digital engagement using Agile practices, defining requirements, process inputs and outputs, stakeholder roles, technical specifications, testing, and deployment readiness. Maintain centralized channel requirements, content standards, process maps, playbooks, standard operating procedures (SOPs), working-practice documents, system instructions, and quick-reference guides.
Promote adoption of best practices through training materials and knowledge management.
Risk Management & Quality Oversight
Ensure operational processes are executed in accordance with Novartis standards, policies, and governance requirements. Maintain quality, consistency, and documentation standards across team deliverables. Bachelor's degree or equivalent experience required; concentration in Business, Marketing, Digital Media, Communications, Computer Science, Engineering, or a related field preferred.
~8+ years of experience in Marketing Operations, Program Management, Governance, Shared Services, or related business functions.
~3+ years of people leadership experience managing managers and/or professional teams.
~ Proven experience leading integral or offshore operational teams.




~ Digital Media, Communications, Computer Science, Engineering, or a related field preferred.
~ Fluent English communication skills, both written and verbal, with the ability to work effectively across regions and functions.
~ Working knowledge of pharmaceutical advertising and promotion requirements, content review and approval processes, privacy expectations, and digital-channel governance.
~ Experience with US - Medical, Legal, and Regulatory (MLR) review or Material Approval Process (MAP) workflows and systems such as Veeva Vault PromoMats, Aprimo, or comparable digital asset management and workflow platforms; Strong facilitation, executive communication, process mapping, project management, risk management, and change leadership capabilities.
~ Proficiency with Microsoft Office and Adobe Acrobat; If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e‐mail to tas.

Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.

Why Novartis
Customer Experience (CX)
Data Analytics
Data Strategies
Digital Marketing
Marketing Strategies
Market Research
Product Marketing
Stakeholder Management

📌 Associate Director, Marketing Program Governance (Ciudad de México)
🏢 MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de
📍 Ciudad de México