Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand. Built on decades of manufacturing expertise, general operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver. At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara, North Campus. The Business Systems Analyst role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented. What a typical day looks like:
- Provide solutions to incidents of second and third functional and technical level.
- Record the occurrence and resolution of support incidents.
- Implementation and registration of permanent solutions to failures in IT services
- To diagnose quality problems of application data.
- Define,



plan and implement preventive actions to avoid future incidents of known problems by the same source.
- Prioritizing and resolving support incidents generated in IT services.
- Ensuring the availability of floor control systems.
- Flex Flow administration.
- Scale and ensure solving problems that cannot be resolved to the service provider.
- Install and update applications on servers that provide services to manufacturing The experience we’re looking to add to our team:
- Degree in Systems Engineering or a related field.
- Intermediate English.
- 100% on-site role.
- Schedule flexibility is essential (for support tasks).
- Ability to provide production and manufacturing floor support.
- Software development skills.
- Basic knowledge of networking and technical support.
- Basic knowledge of servers. What you’ll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund. Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. XS65 Job Category IT

📌 Business Systems Analyst (Ecatepec de Morelos)
🏢 Flex
📍 Ecatepec de Morelos